TERMS AND CONDITIONS
ACTIVITY INVEST BV
Kempische Steenweg 274
3500 Hasselt, Belgium
Tel.: +32 (0)11 261499
www.vinyllettering.eu
VAT ID: BE0862447190

TERMS & CONDITIONS (English translation)
This English version is provided for convenience. In case of any discrepancy, the original Dutch terms and conditions prevail.

1. INTRODUCTION
The following terms and conditions apply to the contractual relationship between the customer, hereafter “you”, and ACTIVITY INVEST BV (also “we”, “us” and “ACTIVITY INVEST BV”). These terms apply only to ACTIVITY INVEST BV websites: www.vinyllettering.eu. Both parties accept these terms. They are the only applicable conditions and supersede any others, except where expressly agreed in writing in advance. By confirming your order, you acknowledge that you have read and accept these terms and conditions. They are intended to protect the rights of both parties and to establish a clear agreement.

2. ORDERING A PRODUCT
You must be at least 18 years old.
Orders can be placed via our website: www.vinyllettering.eu (24/7).
The order process has five easy steps:
* Choose the products you want and add them to your cart. After clicking “Add to cart” and checking the order details (colour, quantity, size, price, etc.), confirm your order with one click.
* Choose the shipping method.
* Complete the customer form: for a first order, enter title, first name, last name, delivery address, email address and phone number.
* Choose the payment method.
* Accept the terms and conditions by ticking the box on the order overview page.
After placing your order you will receive an email confirmation.
By clicking “I accept” and submitting the order, you place a purchase intent on our website. We will acknowledge receipt by automatically generated email. This is only an acknowledgement and does not constitute acceptance. No binding agreement exists until we accept your order by a separate email.
Stock information on our site is up to date. Placing an item in your cart does not reserve it for you; until checkout is completed another customer may purchase it.
ACTIVITY INVEST BV reserves the right to cancel or refuse any order placed on our websites.

3. PRODUCT SPECIFICATIONS
Published product details, specifications and information on suitability are the best available at the time of publication. ACTIVITY INVEST BV is not responsible for information or advice regarding the suitability of any part for use or repair. If you ordered a product with an incorrect description, we will resolve this with a full refund once the incorrectly described product is returned.
We recommend that all parts be installed by a competent person in accordance with the manufacturer’s specifications. ACTIVITY INVEST BV is not liable for damage caused by incorrect installation.
Please read the warranty terms before attempting installation or repair. ACTIVITY INVEST BV is not responsible for products damaged outside the warranty or after the warranty period. Some warranty procedures require consultation with a qualified technician.

4. PRICE
Prices are determined as follows:
*- For customers within the European Union:* In accordance with EU law, ACTIVITY INVEST BV must charge VAT on all orders delivered within the EU. Prices shown on our website include VAT. For orders to VAT‑exempt zones within the EU, we can deduct VAT. Contact us via the contact form and we will deduct VAT when calculating your order total.
*- For customers outside the European Union:* VAT is not charged on orders delivered outside the EU or to VAT‑free areas such as the Canary Islands or Channel Islands (contact customer service if in doubt). Such orders are priced and invoiced excluding VAT. Local taxes and customs duties may apply; please consult your local customs office. If you select a destination country outside the EU on our website, prices will be shown excluding VAT.

5. AVAILABILITY / ESTIMATED DELIVERY TIMES
We endeavour to ensure availability of all advertised products and to dispatch within the stated time. If a delay occurs, we will inform you by email and ship as soon as possible. Multiple orders are always delivered separately. Orders cannot be combined or split into different shipments.
We are not liable for any delay in delivery of ordered products, though we do our best to dispatch promptly.
Sometimes we must cancel a product because it becomes obsolete or is discontinued. If so, we will inform you as soon as possible and, where possible, offer an alternative.

6. DELIVERY
We ship to the address you provide during checkout. Exact shipping costs are displayed in your cart before you complete the order.
If a product is shown as “In stock”, the time from processing to delivery depends on two factors:
1) Preparation and processing (1–2 business days): payment validation, order preparation, and handover to the carrier. Depending on the size of the vinyl lettering, we may deliver in separate sections or as a single piece for your convenience and installation. If a particular font cannot be cut, we will ask you to choose another font or we may cancel the order. This may occur if the text is too small for the chosen font or for a font you uploaded. Minimum letter height is 2.5 cm; if you enter smaller sizes, we will attempt to produce them. If the size is too small, you automatically authorise us to increase it to a machinable size.
2) Transit time: You will be notified by email when your order has shipped.
All timeframes refer to business days (Monday–Friday; no processing or shipping on Saturdays, Sundays or public holidays). Once your order and payment are correctly registered, we process your order. Because these are custom‑made products, courier delays do not entitle you to refuse or cancel the order; please order in time. We are not responsible for carrier delays.
Carriers within the EU: PostNL, DPD, DHL and Bpost (delivery expected 1–2 business days after dispatch). Available carrier and delivery time depend on the destination country. Our transport partners cannot deliver to P.O. boxes, hotels or military addresses; in such cases, the parcel will be sent to the billing address if it is not a P.O. box.
If, for reasons within ACTIVITY INVEST BV’s control, processing time is exceeded, we will inform you and offer an alternative where possible.
The customer (or designated recipient) must be present at the delivery address to receive the parcel. If absent, the courier will attempt delivery several times or deliver to a pickup point or neighbour. If unsuccessful, the parcel will be returned to ACTIVITY INVEST BV. After we receive the return, we will refund the amount paid for the items, except for custom‑made goods such as cut lettering. The customer may collect the product in our physical shop or request reshipment upon payment of additional shipping costs. This also applies to parcels returned due to an incorrect address. If a wrong address is provided and the parcel is not returned or is accepted by a third party at the wrong address, the customer is responsible. Shipping and return costs are borne by the customer; reshipping costs are higher than the initial shipping charge because we subsidise part of the first shipment.

7. SECURE PAYMENT
ACTIVITY INVEST BV uses PayNL to ensure secure payments. We protect your payment by encrypting the connection when data is transmitted. You may see “PayNL” on your bank statement. We reserve the right to cancel a payment if our security team detects a fraud risk.
Payment methods (plus local options depending on destination):
Credit/Debit card – We accept Visa, MasterCard, Maestro. Your card is charged when you complete payment via our secure PayNL system. Online card payments use SSL encryption.
Bank transfer – Our bank details are provided after checkout and in the PayNL confirmation email. We ship once your payment is received. Offline payments may take a few days to process. Items are only ordered or back‑ordered after your payment is credited to our account. Include the full invoice amount and your name/reference when transferring.
PayPal – Pay safely with your PayPal account or card without sharing financial details with us. PayPal uses encryption and anti‑fraud technologies.
We do not accept cheques, eurocheques, acceptgiro, cash or international debit cards.
Other local methods – Bancontact, Sofortüberweisung/DIRECTebanking, Giropay, iDEAL, Maestro (availability depends on country).
ACTIVITY INVEST BV may refuse orders that are not fully paid. All online orders are screened to protect against fraud; we may request additional information (e.g., proof of recipient) especially when the shipping address differs from the billing address.

8. CREDIT CARD SECURITY
Payments are protected by Secure Socket Layer (SSL) encryption technology (compatible with major browsers). Encrypted card numbers are not stored on our servers after checkout, so no one can access your card number. For your security we may contact you for additional information prior to shipment.

9. SATISFACTION GUARANTEED / RIGHT OF WITHDRAWAL
Right to cancel: Under distance‑selling rules you may cancel your order without giving a reason within 14 working days after receipt (“cooling‑off period”). Notify us in writing via our withdrawal form.
Consequences of cancellation: If you have the goods, you are responsible for their care. Return them to us as soon as possible, in original condition, at your expense. We cover costs only if we delivered the wrong item or the item arrived defective/damaged.
Refunds are made to the original payment method within 30 days after we receive your cancellation notice. If we must arrange collection, we reserve the right to charge the direct collection costs to your payment method.
Refund policy:
* If you are not satisfied for reasons outside our responsibility, return the item within the 14‑day cooling‑off period at your expense. Once received in unused, new condition with original tags and packaging, we will refund the purchase price.
* If we send an item different from what you ordered (wrong product/size), we will arrange collection at our expense. After receiving it back unused and in new condition with original tags/packaging, we will refund the purchase price and related shipping costs.
* Products custom‑made to the customer’s specifications—such as printed items or custom‑cut vinyl window stickers—are excluded from the right of withdrawal.
All refunds are issued via the original payment method. Notify us in writing via the contact form or return request form if you already possess the goods. You must return goods in their original condition and are legally obliged to take reasonable care of them while in your possession.

10. RETURNS
You may cancel or return within 14 days after receipt as described in section 9. We refund any product purchased on ACTIVITY INVEST BV websites, provided a completed withdrawal form is included. Refunds are made to the card/PayPal/bank account used for purchase (bank processing typically 2–5 business days). Return shipping is at the customer’s expense.

11. PRODUCT WARRANTIES
If your product is defective, send photos; these may be reviewed by the manufacturer. If the manufacturer confirms a warranty defect, we will arrange a return. After receipt we forward the item to the manufacturer, who decides whether to repair or replace it.
– For repairs: the repaired item will be returned to you.
– For replacements: you may choose a refund of the purchase price plus related shipping costs, or shipment of a replacement at our expense.
Statutory warranty does not apply when:
* the product is damaged by external factors such as impact, lightning, rust, sand or power surge;
* the product is damaged because the customer did not follow the manufacturer’s installation and use instructions;
* the product is damaged by misuse or application to an unsuitable surface by the customer;
* the customer is responsible for the substrate on which vinyl letters are applied (see our FAQ for suitable surfaces);
* the customer was aware of the damage at the time of ordering.

12. LIABILITY
At every stage—accessing our website, browsing, completing forms, placing orders, delivery—ACTIVITY INVEST BV exercises due care. We cannot be held liable for inconvenience or damage arising from internet use beyond the security measures we implement, nor for service interruptions, external intrusions or computer viruses. Applicable guarantees are those stated on our websites.

13. REVIEWS & COMMENTS
We welcome reviews, suggestions and product questions on our website. We monitor submissions and reserve the right to remove, refuse or edit them at any time. By posting a review, product information or comment, you waive copyright claims to that content and consent to its publication on ACTIVITY INVEST BV websites.

14. INTELLECTUAL PROPERTY
ACTIVITY INVEST BV creates most of the photos and descriptions on the website. This content is the copyright of ACTIVITY INVEST BV and may not be used by third parties without our express permission.